My Housing Issue – TDS

The TDS Charitable Foundation commissioned Pocket App to design and develop a digital platform, My Housing Gateway. The platform’s primary purpose is to assist tenants in navigating the increasingly complex dispute resolution process and provide guidance on resolving their housing issues.

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Key Feature

Custom Survey Creator

Technology

React JS, PHP Backend

100+

Action Steps

30

Letter templates

8

Topics

30+

Organisations

What we did

UI Design
React JS Web App
PHP CMS
On-going Maintenance
The requirements for the platform were for it to serve as a user-friendly tool aimed at empowering tenants address and resolve tenancy-related issues efficiently. To achieve this, the users were to be guided through an interactive questionnaire designed to assess their specific circumstances and concerns. The TDS team required a dedicated Content Management System (CMS), enabling them to construct and manage the matrix of questions and corresponding action plans, ensuring flexibility and adaptability in content creation. This in turn would help generate the action plan(s) on the frontend for the user based on the information provided within the questionnaire.

Our process

A key component in the initial stages of the project was the execution of user research and engagement with industry partners to validate the platform’s concept and functionality prior to its implementation. This process was carried out through a series of workshops, research activities, and analytical assessments, which aimed to identify the optimal approach for developing the Minimum Viable Product (MVP). Another core requirement for the platform was the flexibility of the Content Management System. Pocket App created a CMS which plays a critical role in enabling the TDS Charitable Foundation to manage and update the platform’s dynamic content ensuring that the system remains responsive to the needs of tenants and adaptable to the evolving landscape of dispute resolution.

The results

TDSCF wanted to firstly conduct testing with a select group of real users (tenants) to ensure the platform was both effective and user-friendly before its full-scale release. By engaging tenants in this testing process, the team could assess how well the platform addressed their specific needs, identify any pain points in the user experience, and uncover potential technical or functional issues. Pocket App remains an ongoing partner with TDS and since working on the My Housing Gateway platform, we have been commissioned to work on other projects within the company with more in the pipeline.

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