The revamped OneView case management system now provides a streamlined, intuitive experience for Xantura’s users. By implementing a modular React-based approach, the system is more adaptable, responsive, and accessible, aligning with best practices in modern web development. The overhaul has significantly enhanced usability while maintaining a foundation for future growth and innovation. Additionally, the improvements support OneView’s mission to empower public sector organisations in delivering proactive, data-driven interventions, improving outcomes for individuals and communities.
Alongside this, the chatbot solution has provided a separate but complementary enhancement to Xantura’s digital service offerings. By facilitating guided user interactions and multi-pathway support, the chatbot allows Xantura’s services to reach a broader audience through city councils and public service organisations. Future enhancements may incorporate AI-driven predictive assistance and expanded pathways, ensuring ongoing innovation in public sector support services.