Xantura – OneView

Xantura is a leading provider of data-driven solutions, empowering organisations to make informed decisions that enhance public services. Their OneView case management system plays a critical role in supporting key workflows & ensuring effective data management.

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Key Feature

Permission Based Modules

Technology

React JS Frontend

Daily

Content

100k

Downloads

Award

Winning

Seasonal

Reskins

What we did

UI Design
React JS Frontend
API Integration
On-going Maintenance
Xantura sought to modernise the frontend of their OneView case management system to improve usability, accessibility, and adaptability. The goal was to create a user-centric interface that dynamically adjusts to individual users’ needs, moving away from a rigid, system-oriented display. The new interface needed to be modular, intuitive, and built using React JS, integrating seamlessly with an existing API to fetch and present relevant data. Additionally, the platform needed to maintain its ability to present comprehensive case summaries, detailing pertinent information about individuals or households, including historical events and the effectiveness of past interventions.

As part of their broader digital transformation efforts, Xantura also aimed to expand its services by implementing a chatbot solution. Developed using Azure Studio Chatbot and DirectLine API, the chatbot serves as an interactive tool that guides users through various pathways such as financial assistance or homelessness support. The chatbot was designed to be deployed on third-party websites, such as city councils or public service organisations, providing an intuitive, scalable support system.

Our process

In developing with React JS, we leveraged its component-based structure to create modular UI elements that could be easily updated and expanded as needed. By prioritizing a user-centric design, we ensured that information was structured in a natural and logical flow, improving overall usability and aligning with real-world conventions. Efficient API utilization was also a key focus, as we designed API calls to fetch and display relevant data optimally, enhancing both performance and responsiveness. Additionally, we adhered to WCAG guidelines to ensure accessibility, implementing features such as keyboard navigation, screen reader compatibility, and proper contrast ratios to meet the highest standards.

Beyond front-end development, we implemented a custom chatbot solution using Azure Studio Chatbot and DirectLine API, integrating it with React.js and HTML to provide an intuitive user interface. This chatbot was designed to guide users through multiple pathways, offering support for financial assistance, housing, and benefit calculations. To ensure scalability and maintainability, we built the system with future enhancements in mind, allowing for iterative improvements without major disruptions. Moreover, the chatbot was designed for flexible deployment, enabling it to be easily integrated into third-party websites with custom configurations tailored to different organizations, making it adaptable across various service providers.

The results

The revamped OneView case management system now provides a streamlined, intuitive experience for Xantura’s users. By implementing a modular React-based approach, the system is more adaptable, responsive, and accessible, aligning with best practices in modern web development. The overhaul has significantly enhanced usability while maintaining a foundation for future growth and innovation. Additionally, the improvements support OneView’s mission to empower public sector organisations in delivering proactive, data-driven interventions, improving outcomes for individuals and communities.

Alongside this, the chatbot solution has provided a separate but complementary enhancement to Xantura’s digital service offerings. By facilitating guided user interactions and multi-pathway support, the chatbot allows Xantura’s services to reach a broader audience through city councils and public service organisations. Future enhancements may incorporate AI-driven predictive assistance and expanded pathways, ensuring ongoing innovation in public sector support services.

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Xantura – OneView

Xantura is a leading provider of data-driven solutions, empowering organisations to make informed decisions that enhance public services. Their OneView case management system plays a critical role in supporting key workflows & ensuring effective data management.