After a thorough and collaborative design phase, Pocket App created an intuitive mobile app coupled with a powerful and comprehensive backend. After a swift on-boarding process where users can verify their identity and set their preferences in terms of working locations, availability and types of job, a list of recommended jobs is immediately presented. Users can also browse and filter the entire list of opportunities and favourite clients following a successful shift with them. Prior to the job, users are regularly notified via the app so The Waiting Game can ensure they have all the information required and have checked in on the day of the shift. The checkout process is equally as simple with the ability for clients to sign off timesheets directly on the app. On the backend side, The Waiting Game can review users’ activity at a glance from the Dashboard. New applications, dropouts or upcoming shifts that are not fully staffed yet are highlighted to never miss any important information. Approving applications, duplicating recurrent shifts can be done with a few clicks saving a huge amount of time for the admin staff. In a competitive market where staff have access to a multitude of job offers, ensuring their loyalty is key. By offering them a state-of-the-art mobile platform, The Waiting Game is one step ahead of the competition.